Refund policy
We want you to keep your piece because you love it, not because returning it was difficult.
Return window
You have 30 days from the date of delivery to request a return.
If you are ordering from the European Union or the United Kingdom, you also have a statutory right to cancel within 14 days of receiving your order, for any reason. Our 30-day policy is offered in addition to that right and does not replace it.
Condition
To be eligible, the item must be:
- Unworn, undamaged and in the same condition you received it
- In its original packaging, including the pouch and any polishing cloth
Jewelry that shows signs of wear, has been resized or altered by a third party, or arrives back damaged cannot be refunded.
How to start a return
Email contactmarquezza@gmail.com with your order number and the reason for the return. We will reply within one business day with return instructions and the return address. Do not ship anything back before contacting us — returns sent without instructions cannot be traced to your order.
Return shipping costs
- If the item is faulty, damaged or not what you ordered: we cover return shipping in full, and you may choose a replacement or a refund.
- If you changed your mind: return shipping is at your own cost, and we recommend using a tracked service — we cannot refund a return that does not reach us.
Wrong ring size
We will exchange it for the correct size at no additional cost to the item price. Please read our Ring Size Guide before ordering — sizing is the single most common reason for a return, and it is avoidable.
Refunds
Once we receive and inspect your return, we will notify you and issue the refund to your original payment method. Refunds are processed within 5 business days of approval. How quickly the money appears depends on your bank or card issuer, typically a further 3–10 business days.
Original shipping charges, where paid, are refunded only when the return is due to our error.
Items that cannot be returned
- Custom, engraved or personalised pieces
- Gift cards
- Earrings that have been worn, for hygiene reasons
Damaged or incorrect orders
Inspect your order when it arrives. If a piece is damaged, defective or incorrect, email us within 7 days of delivery with photographs and we will make it right at no cost to you.
Lost or undelivered parcels
All orders ship with tracking. If tracking shows delivered but you have not received your parcel, contact us within 14 days and we will open an investigation with the carrier.
Questions
contactmarquezza@gmail.com — we answer within one business day.