Shipping policy
Every Marquezza order ships with tracking. We would rather give you an honest delivery window than a flattering one.
How long your order takes
Two stages, and it is worth reading both so the total is clear.
- Processing and dispatch: up to 3 business days from payment. Orders placed on weekends and public holidays begin processing on the next business day.
- Delivery: 7 to 15 days after dispatch, worldwide.
Total time from order to doorstep is therefore roughly 8 to 18 days. Please count from the day your order was placed, not from the day you receive tracking.
These are estimates, not guarantees. Customs inspections, carrier delays and incorrect addresses can extend them.
Shipping options
| Option | Cost | Dispatch | Delivery after dispatch |
|---|---|---|---|
| Standard shipping | Free on every order | Up to 3 business days | 7–15 days |
| Priority handling | $3 | Next business day | 7–15 days |
Priority handling moves your order to the front of the queue, so it is packed and dispatched the next business day instead of waiting up to three. Transit time with the carrier is the same — what you are shortening is the wait before your parcel leaves us, which takes your total down to roughly 8 to 16 days.
Both options are fully tracked.
Tracking
You will receive a tracking number by email as soon as your order is dispatched. Tracking can take up to 48 hours to begin updating after you receive it — this is normal and does not mean the parcel has not moved.
Customs, duties and import taxes
We cover them. The price you see at checkout is the price you pay.
Where import duties, taxes or customs clearance fees apply to your order, Marquezza absorbs them. You will not be asked for an additional payment on delivery, and there are no surprise charges from the carrier.
If a carrier ever does invoice you for duties on a Marquezza order, email us the invoice and we will reimburse you in full.
Address accuracy
Please check your shipping address carefully at checkout. We dispatch to the address as entered. If you spot a mistake, email us immediately — we can usually correct it before dispatch, but not after.
Delays
If your order has passed the upper end of its estimated window, email contactmarquezza@gmail.com with your order number. We will chase the carrier and keep you updated until it is resolved.