Shipping & Returns
Shipping
We ship worldwide with tracking on every order.
- Dispatch: within 3 business days of your order
- Delivery: 7–15 business days after dispatch
- Standard shipping: free, tracked, on every order
- Priority handling (US$3): moves your order to the front of the dispatch queue — next business day instead of three. It does not change transit time.
- Tracking: a tracking number is emailed to you as soon as your order ships
Import duties and taxes are already included in the price you pay. Nothing is collected on delivery. If a carrier ever bills you anyway, send us the receipt and we will refund it.
Returns
If a piece is not right, you have 30 days from delivery to return it.
- The piece must be unworn and in its original packaging
- Email us first and we will send return instructions
- Return shipping is paid by the customer on change of mind
- Refunds are issued to the original payment method once the piece arrives back with us
Wrong ring size? We will exchange it. Read the Ring Size Guide before ordering to avoid this — sizing is the single most common reason for a return.
Warranty
30 days against manufacturing defects — stones coming loose, clasps failing, plating flaking under normal wear. If return shipping is required because the piece is faulty, we pay it.
This does not cover damage from impact, chemicals, or wear in water. See Materials & Care for what plating can and cannot take.
Contact
Email: contactmarquezza@gmail.com
We answer within one business day.