Shipping Policy
Every Marquezza order ships with tracking. We would rather give you an honest delivery window than a flattering one.
How long your order takes
- Processing and dispatch: up to 3 business days from payment. Orders placed on weekends and public holidays begin processing the next business day.
- Delivery: 7 to 15 days after dispatch, worldwide.
Total time from order to doorstep is therefore roughly 8 to 18 days. Please count from the day your order was placed, not from the day you receive tracking.
These are estimates, not guarantees. Customs inspections, carrier delays and incorrect addresses can extend them.
Shipping options
| Option | Cost | Dispatch | Delivery after dispatch |
|---|---|---|---|
| Standard shipping | Free on every order | Up to 3 business days | 7–15 days |
| Priority handling | $3 | Next business day | 7–15 days |
Priority handling moves your order to the front of the queue, so it is packed and dispatched the next business day instead of waiting up to three. Transit time with the carrier is the same — what you are shortening is the wait before your parcel leaves us, taking your total down to roughly 8 to 16 days. Both options are fully tracked.
Tracking
You receive a tracking number by email as soon as your order is dispatched. Tracking can take up to 48 hours to begin updating — this is normal and does not mean the parcel has not moved.
Customs, duties and import taxes
Orders shipped internationally may be subject to import duties, taxes and customs clearance fees levied by the destination country. These are set by your government, are outside our control, and are not included in the price shown at checkout. Where they apply, they are the responsibility of the recipient.
Address accuracy
Please check your shipping address carefully at checkout. We dispatch to the address as entered. If you spot a mistake, email us immediately — we can usually correct it before dispatch, but not after.
Delays
If your order has passed the upper end of its estimated window, email contactmarquezza@gmail.com with your order number. We chase the carrier and keep you updated until it is resolved.